Still Need Help?

We aim to answer most questions through our Contact Form. If you can’t find the information you need, our Customer Care Team is happy to help. Please allow 2–3 working days for a response. We’ll get back to you as soon as possible.

Customer Care Team

Customer Care Opening Times

We're here to help during the following hours:

• Monday – Friday: 8:30am – 5:00pm
• Saturday – Sunday: Closed
• Bank Holidays: Closed

Frequently Asked Questions

Before contacting us, you may find the answer you're looking for in our Frequently Asked Questions, where you'll find information about:

• Orders & Delivery
• Tracking Your Order
• Returns & Exchanges
• Payments
• Product & Sizing Information
• Refunds
• Frequently Asked Questions

Social Media

You can also follow County Collectibles on social media for the latest product launches, offers, competitions and updates.

Please note that social media messages are not monitored as quickly as our contact form, so for order or customer service enquiries, we recommend contacting us directly through our website.

Order Enquiries

If you're contacting us about an existing order, please include your order number in your message. This allows us to locate your order and get back to you as quickly as possible.

Please note: Our Customer Care Team operates Monday to Friday, 8:30am – 5:00pm. Messages received outside these hours will be responded to during our next working day.

We're always happy to help and will do our best to get your issue sorted as quickly as possible.